How can we help?

For common queries, check our FAQs

Profile & General

You can update your Email on Huru App. Below are the steps

  1. Go to My Account section on App
  2. Tap on Personal Details
  3. You will see existing Email Id registered with Huru, tap on Edit
  4. On Edit, enter New Email Id
  5. Verify New Email with OTP
  6. Your new Email is updated

You can update your Mobile Number on Huru App. Below are the steps

  1. Go to My Account section on App
  2. Tap on Personal Details
  3. You will see existing Mobile Number registered with Huru, tap on Edit
  4. On Edit, enter New Mobile Number
  5. Verify New Mobile Number with OTP
  6. Your new Mobile Number is updated

This can happen as you might have entered incorrect PIN or may have breached limit of Incorrect Login Attempts

In case, you have breached the limit, please wait till the set wait time shown on screen to retry again or you can then use Forgot PIN action on the Login Screen to reset your PIN on Huru App

You can reset your PIN on Huru App. Below are the steps

  • Click on the forgot PIN on on the login screen
  • Enter the emitates ID used for KYC to verify the idnetity
  • Enter the OTP recieved on your registered mobile number
  • Enter the new PIN
  • Enter the new PIN again to confirm
  • Login using the new PIN
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    Biometric Login allows you to login to Huru App using Face ID or FingerPrint configured on your Phone. This makes it more secure, and you can also enjoy quick & seamless login on the App

    You can Enable or Disable Biometric login through the settings available within My Account section of the App

    Yes. You can change PIN for Login on the App.

    First, you will need to login to the App using Biometric or PIN based login. You can access Change PIN within the My Account section of the App

    Enter your Old PIN & New PIN to change. Note - You cannot use last 3 PINs and make sure to not set up an easy-to-guess PIN

    Although, we do not want you to leave Huru. If there are concerns/issues you may reach out for help. However, you can request for Account deletion.

    Before requesting closure of Account, please make sure

    1. There are no Transactions in Pending Status with us
    2. There is AED 0 balance in Cashback. You are required to use it up or give in writing to us if you are OK to forgo the balance
    3. There are no Pending Onboarding requests with our Partners

    Once closed, you cannot Sign Up on Huru with same Mobile Number or Email ID. You cannot use same Emirates ID for Identity Verification which would mean you will not be able to use Huru in Future.

    If you decide to still go ahead with Closure, then please write to help@huru.co with requesting for Deletion of Account.

    Bear in mind due to Regulatory reasons, we’re required to store some of your personal data, so we can’t remove all of your info from the system.

    But we’ll delete information that’s no longer needed, and all data is protected by the highest levels of security. To know more on this, please visit our Privacy Policy on www.huru.co

    Remittance
    Huru App currently supports money transfers to India, Pakistan and Philippines. Our team is actively working to enable services into more countries, the list will get updated
    1. Log into your Huru mobile App
    2. Click on the 'Send Money' option
    3. Check the Quote and enter the amount you want to send
    4. Add required info for Beneficiary
    5. Add money from your account / card and send money to your loved ones

    For every remittance provider and destination country the list of information required is different, most common information are as following:

    1. Personal details like name, mobile number, email, relationship, nationality etc
    2. Reciever's payment method detials like bank account number / IBAN, IFSC, bank name, branch name
    3. Reciever's address

    Exact information required will be shown on the beneficiary addition screen of the app

    Usually it takes up to 7 business days for refund of money once the transaction is cancelled, but it can take more time depending upon the country you were trying to send money and the reason for cancellation.

    At present you can make payment for your transaction via UAE bank account, we are working continuously to add other payment methods soon.

    Exact fees will be displayed on the quote screen as well the review transaction screen on the mobile app. Post transaction all fees and transaction detials can be found on the transaction details screen

    You can track the status of your transaction from the transaction details screen on the Huru app

    You will receive an email and push notification on successful completion of the transaction. You can also check the latest status of transaction in the app within the transaction details section

    Usually it takes upto 5 business days for successful completion of transaction.

    The time varies depending on the destination country & bank and compliance checks from the partner exchange house. You can check the latest status of transaction in the app within the transaction details section

    Once the money has been debited from your account, for the purpose of transaction, it cannot be cancelled

    Transactions can be cancelled due to incomplete verification, compliance checks, or insufficient funds. In case of cancelleation users will recieve a refund as per the policy

    You can contact our customer support by writing an email from your registered email ID on help@huru.co

    KYC

    Account Activation involves knowing you and verifying your Identity. This is required for Regulated Financial activity on Huru App

    We are required to do this as per our Partners & CBUAE requirements

    On Huru App, you will be able to access a myriad of Financial Services.

    We are starting with Cross Border Transactions and we will launch other services like Huru Account in which you can get your Salary, Pay your Friends, manage your expenses, Pay your Bills etc

    We just need your EID to verify you. The process involves following

    1. Scanning your EID
    2. Declaring your Employment Status in UAE
    3. Verifying you through a Selfie Video

    The process is generally instant and we would use these details to let you access various services on Huru App

    Activation Fails if there are technical issues in Verifying or your Selfie & EID information don't match. In this case, You are required to attempt Verification process again

    This simply involves confirming details you have entered earlier and carrying out Selfie Video Verification. If issue persists, then you may reach out to us at help@huru.co

    Your Account Activation is rejected when you don't meet the acceptance criteria of Huru or Partners who are regulated by CBUAE. The policy of accepting Customer is specific to the Partner.

    In such cases, either you will be asked for more details so that Huru or Partner Companies can take your case for Approval. In some rare cases, your case might get rejected finally where you will be not be able to use Services on Huru or of our Partners

    EID not getting accepted can be due to following reasons

    1. EID is Expired. You need use a valid EID
    2. EID is not scannable. In this case, we can't Verify you. Currently, we don't have alternate methods to verify you
    3. EID is Scannable & Valid. In this case, most likely your EID is expiring soon. In this case, we request you to attempt Verification once you have your new EID

    Huru tracks & reminds you about expiry of your EID after Initial Activation is completed.

    When this is communicated to you on App or Email or other channels, you are required to update EID Details. You will also be required to undergo Selfie Video Verification. This is for Safety of your Account

    Yes. Huru time to time might require certain Users to re-Verify their IDs. When you see this on App or any communication you might have received from Huru. you are required to uplaod new EID & go through Selfie Video Verification process

    With this, you will be able to access all Financial services on Huru

    Payment Methods

    You can use your UAE Bank Account to pay for various services on Huru App. This involves the process of Adding your Bank Account & then using it for Payments

    You can add your Bank Account in Huru by following below steps

    1. In My Accounts, go to Cards & Accounts section
    2. Tap on Add Bank option
    3. Choose your Bank from the list of Banks available for adding
    4. Enter UserName & Password that you use for Bank App or Website login
    5. Based on your Bank, you will be asked to enter an OTP or Smart Token
    6. Once login is Successful, Huru will add exchange house partners account as a Beneficiary in your Account so that you can pay for the transaction

    NOTE - Some banks have some waiting period for enabling transactions to a newly added beneficiary. You will have to wait till that time & then attempt paying. Huru will notify you once your Account is ready for tranasctions

    This might happen due to some technical reasons or due to incorrect Login Attempts on your Bank Account.You can try adding again with the right details, and it should work perfectly fine

    Yes, This might happen in certain cases where we have either received a Failure to Initiate Payment from your Bank Account or Pending Status from our Partner.

    Do not worry if your Bank Account has been debited but Huru hasn't fulfilled a Payment on App. Huru will refund the Amount in the Account from which money was debited

    This may take up to 7 working days to get a Refund

    No. Currently, you can pay for services on Huru using only Bank Accounts. We will be enabling payments via cards in future.

    This might happen due to some technical reasons or due to incorrect Login Attempts on your Bank Account.You can try adding again with right details, and it should work

    Contact us

    Can’t find the answer to your question? Email our support team from your registered email ID on help@huru.co.