How can we help? For common queries, check our FAQs. If you still need further assistance, don’t hesitate to reach out to our customer support.

You can update your Mobile Number on Huru App. Below are the steps:

• 1. Go to My Account section on App
• 2. Tap on Personal Details
• 3. You will see existing Mobile Number registered with Huru, tap on Edit
• 4. On Edit, enter New Mobile Number
• 5. Verify New Mobile Number with OTP
• 6. Your new Mobile Number is updated

This can happen as you might have entered incorrect PIN or may have breached limit of Incorrect Login Attempts.

In case, you have breached the limit, please wait till the set wait time shown on screen to retry again or you can then use Forgot PIN action on the Login Screen to reset your PIN on Huru App.

You can reset your PIN on Huru app. Below are the steps:

• Click on the forgot PIN on on the login screen
• Enter the Emirates ID used for KYC to verify the identity
• Enter the OTP received on your registered mobile number
• Enter the new PIN
• Enter the new PIN again to confirm
• Login using the new PIN

Biometric login allows you to login to Huru app using Face ID or FingerPrint configured on your Phone. This makes it more secure, and you can also enjoy quick & seamless login on the app.

You can Enable or Disable Biometric login through the settings available within My Account section of the App.

Yes. You can change PIN for Login on the App.

First, you will need to login to the App using Biometric or PIN based login. You can access Change PIN within the My Account section of the App.

Enter your Old PIN & New PIN to change. Note - You cannot use last 3 PINs and make sure to not set up an easy-to-guess PIN.

Although, we do not want you to leave Huru. If there are concerns/issues you may reach out for help. However, you can request for Account deletion.

Before requesting closure of Account, please make sure

There are no Transactions in Pending Status with us

There is AED 0 balance in Cashback. You are required to use it up or give in writing to us if you are OK to forgo the balance

There are no Pending Onboarding requests with our Partners

Once closed, you cannot Sign Up on Huru with the same Mobile Number or Email ID. You cannot use the same Emirates ID for Identity Verification which would mean you will not be able to use Huru in the future.

If you decide to still go ahead with Closure, then please write to help@huru.co with requesting for Deletion of Account.

Bear in mind due to regulatory reasons, we’re required to store some of your personal data, so we can’t remove all of your info from the system.

But we’ll delete information that’s no longer needed, and all data is protected by the highest levels of security. To know more on this, please visit our Privacy Policy on www.huru.co

• 1. Log into your Huru mobile App
• 2. Click on the 'Send Money' option
• 3. Check the Quote and enter the amount you want to send
• 4. Add required info for Beneficiary
• 5. Add money from your account / card and send money to your loved ones

For every remittance provider and destination country the list of information required is different, most common information are as following:

• 1. Personal details like name, mobile number, email, relationship, nationality etc
• 2. Receiver's payment method details like bank account number / IBAN, IFSC, bank name, branch name
• 3. Receiver's address

Exact information required will be shown on the beneficiary addition screen of the app.

Usually it takes up to 5 business days for refund of money once the transaction is cancelled, but it can take more time depending upon the country you were trying to send money and the reason for cancellation.

At present you can make payment for your transaction via UAE bank account, we are working continuously to add other payment methods soon.

Exact fees will be displayed on the Quote Screen as well as the Review Transaction Screen on the mobile app. Post transaction, all fees and transaction details can be found on the Transaction Details Screen.

You can track the status of your transaction from the transaction details screen on the Huru app

You will receive an email and push notification on successful completion of the transaction. You can also check the latest status of transaction in the app within the transaction details section.

It will depend upon your beneficiary’s country. For India, it’s almost instant. For Pakistan, it may take up to 24 hours, for Bangladesh, Nepal and Philippines, it may take up to 2 business days.

The time varies depending on the destination country & bank and compliance checks from the partner exchange house. You can check the latest status of a transaction in the app within the transaction details section.

Once the money has been debited from your account, for the purpose of transaction, it cannot be cancelled.

Transactions can be cancelled due to incomplete verification, compliance checks, or insufficient funds. In case of cancellation users will receive a refund as per the policy.

You can contact our customer support by writing an email from your registered email ID on help@huru.co.

You can use your UAE Bank Account to pay for various services on Huru App. This involves the process of Adding your Bank Account & then using it for Payments.

You can add your Bank Account in Huru by following below steps

• 1. How to Add Your Bank Account in Huru
• 2. Go to Send Money in the Huru app.
• 3. Enter the amount, choose an exchange house, and select your recipient (beneficiary).
• 4. Review your transfer details and add your bank account to proceed with payment.

NOTE - Some banks have some waiting period for enabling transactions to a newly added beneficiary. You will have to wait till that time & then attempt paying. Huru will notify you once your Account is ready for transactions

This might happen due to some technical reasons or due to incorrect Login Attempts on your Bank Account.You can try adding again with the right details, and it should work perfectly fine.

Yes, This might happen in certain cases where we have either received a Failure to Initiate Payment from your Bank Account or Pending Status from our Partner.

Do not worry if your Bank Account has been debited but Huru hasn't fulfilled a Payment on App. Huru will refund the Amount in the Account from which money was debited

This may take up to 5 working days to get a Refund.

No. Currently, you can pay for services on Huru using only Bank Accounts. We will be enabling payments via cards in future.

You cannot delete the beneficiary,however, you can always add a new one. In case, the beneficiary is the same as added previously then please change the nick name while adding.

Currently, you can only use your UAE bank account to send money. Our team is working continuously to enable more payment options (like debit cards) for you. Only select UAE banks are available. Please check from the list while sending money. Thanks for your understanding.

There is no monthly limit as of now. It will also depend upon the AML checks. For a single transfer, you can send a maximum of AED 50000. You can initiate multiple transfers during the day.

Here is the list of banks that are currently available on Huru:

• 1. Abu Dhabi Commercial Bank
• 2. Abu Dhabi Islamic Bank
• 3. Al Maryah Community Bank
• 4. CitiBank
• 5. Commercial Bank of Dubai
• 6. Dubai Islamic Bank
• 7. EI 2.0 by Emirates Islamic
• 8. ENBD X
• 9. First Abu Dhabi Bank
• 10. HSBC
• 11. Mashreq Al Islami Bank
• 12. Mashreq Neo Bank
• 13. Mashreq UAE
• 14. RAKBANK
• 15. Sharjah Islamic Bank
• 16. Standard Chartered
• 17. Wio Bank P.J.S.C.

On Huru App, you will be able to access a myriad of Financial Services. We are starting with Cross Border Transactions and we will launch other services like Huru Account in which you can get your Salary, Pay your Friends, manage your expenses, Pay your Bills etc.

Verifying yourself (KYC) is a one minute process. We just need your EID to verify you. This involves following:

• 1. Scanning your EID
• 2. Declaring your Employment Status in UAE
• 3. Verifying you through a Selfie Video

The process is generally instant and we would use these details to let you access various services on Huru App.

Activation Fails if there are technical issues in Verifying or your Selfie & EID information don't match. In this case, you are required to attempt the verification process again. This simply involves confirming details you have entered earlier and carrying out Selfie Video Verification. If issue persists, then you may reach out to us at help@huru.co

Your Account Activation is rejected when you don't meet the acceptance criteria of Huru or Partners who are regulated by CBUAE. The policy of accepting Customer is specific to the Partner. In such cases, either you will be asked for more details so that Huru or Partner Companies can take your case for Approval. In some rare cases, your case might get rejected finally where you will be not be able to use Services on Huru or of our Partners.

EID not getting accepted can be due to following reasons:

• EID is Expired. You need use a valid EID
• EID is not scannable. In this case, we can't Verify you. Currently, we don't have alternate methods to verify you
• EID is Scannable & Valid. In this case, most likely your EID is expiring soon. In this case, we request you to attempt Verification once you have your new EID

Huru tracks & reminds you about expiry of your EID after Initial Activation is completed.When this is communicated to you on App or Email or other channels, you are required to update EID Details. You will also be required to undergo Selfie Video Verification. This is for Safety of your Account.

Yes, Huru from time to time might require certain Users to re-Verify their IDs. When you see this on App or any communication you might have received from Huru. you are required to upload new EID & go through Selfie Video Verification process

With this, you will be able to access all Financial services on Huru

Huru card is a prepaid card linked to your Huru Money account. You can use it for ATM withdrawals, in-store purchases, and online transactions.

Any resident of the UAE who is 21 years old and above with a valid Emirates ID can open a Huru Money account.

You can open an account by downloading the Huru app and completing a quick KYC process, which takes just 30 seconds.

You can add funds to your Huru Money Account via:

• Bank transfers using own account on Huru App
• Receive Funds from Family, Friends in UAE by sharing Huru Money IBAN

• Balance Enquiry (UAE ATMs): AED 1.05
• Send Money to a UAE Bank Account: AED 2.1
• Send Money Internationally using Huru Money balance: Free
• Receive Money from another Huru Money Accountholder: Free
• Send Money to another Huru Money Accountholder: Free
• Purchase Transactions using Huru Money Card: Free (within UAE)

• Digital Card (Initial & Replacement): Free
• Physical Card Order Fee (Initial Order): AED 26.25
• Physical Card Replacement Fee: AED 26.25
• Digital Statement issuance through App: Free

Yes, some additional charges may apply:

• Service Provider Fee: This is a fee charged by Huru’s partner (billers, exchange houses) over and above the bill/recharge amount. It varies based on the corridor, amount sent, and amount paid.
• Payment Method Fee: A fee is charged based on the payment method chosen within the Huru App. This will be displayed at the time of transaction.

Most transactions are processed instantly. However, some transactions, like international transfers or payments to bank accounts, may take up to 2 working days.

You can order a Huru card through the Huru app by navigating to the ‘Cards’ section. You will be shown the charges for ordering a card and you can place an order.

If your card is lost or stolen, you should immediately block it using the Huru App and request a replacement.

For any queries or support, you can reach out to us via chat support (in your profile section) or write to us at help@huru.co or through the support section in the Huru app.

Once you place the order for a New Card or Replacement Card, your card will be delivered to you within 3-5 working days.

Huru card can be used within UAE at any merchant that accepts Visa, both online and in-store. Currently, we do not support the use of Huru card outside of the UAE.

Yes, you can withdraw cash from any ATM that accepts Visa cards within UAE only. However, please note that the following banks do not currently support cash withdrawals using Huru card:

• Al Masraf Bank
• Arab Bank PLC
• Habib Bank A.G Zurich
• National Bank of Fujairah PSC
• Standard Chartered Bank
• Ajman Bank P.J.S.C
• Al Maryah Community Bank L.L.C.
• Bank Melli Iran
• Bank Saderat Iran

No. Huru creates a digital card instantly at the time of creating your Huru Money account. You can convert this to a physical card by placing an order. At any point in time, you either have a digital card or a physical card.

You can manage your Huru card settings, including locking/unlocking the card, setting spending limits, and enabling/disabling online transactions, ATM withdrawals or in-store purchases via the app.

No, there are no maintenance fees for the Huru Money account.

No, all charges are transparently displayed in the app before you make any transaction.

Huru has a secure backend platform and is licensed by the Central Bank of UAE. Huru follows strict compliance guidelines to ensure your funds are secure.

You can see both credit and debit transactions in the transactions section of the app, along with the date and time of each transaction.

Yes, you can download your monthly statement from the Statements section in the app.

Follow these steps to add money:

• Go to the Account section.
• Tap on Add Money.
• Enter or select the amount you wish to add.
• Choose a payment method (UAE Bank Account etc.)
• Proceed with the payment.

The Add Money transaction may show up as In-Progress transaction if Huru has not received funds from your bank account. Once Huru receives funds in its bank account, added amount will show up in your Huru Money account. If this is pending for more than a day, do reach out to us via our support channels.

Yes, there are different types of limits on various transactions. You can check these here: Huru Money Limits (click here)

You can receive between AED 300 to AED 10,000, based on your past Huru usage and salary history.

You can choose between 1 to 6 months, depending on the amount and your profile.

Yes, Quick Cash has monthly charges and one-time fees.

The exact amount depends on:

• how much you take
• how many months you choose
• your repayment history

👍You will always see the full fees clearly before you confirm. There are no hidden charges.

No. You do not pay anything before receiving Quick Cash.

Monthly Fee – A monthly charge on the remaining amount.

Processing Fee – 1.05% (VAT included)

Early Settlement Fee – 1.05% of the remaining amount (VAT included).

Liability Letter Fee – AED 10 per letter.

📌 Example (simple):

If you take AED 500 and repay early, your early settlement fee is around AED 5.

Most approvals happen within minutes. If manual review is needed, Emirates ID verification may take up to 48 working hours.

Some common reasons:

• Your salary is not coming to your Huru Salary Account
• You have unpaid amounts or delays
• The information on your profile is incorrect or incomplete

No, just applying does not affect your score.

It will be added directly to your Huru Money Account.

Usually within 24 hours after approval.

Weekends and public holidays may cause delay.

Yes. The app will show all amounts, fees, and monthly payments before you confirm.

Two ways:

• Automatic debit from your Huru Salary Account on the due date
• Online transfer from any bank account

Yes, after 7 days from receiving the money.

A small early settlement fee applies (1.05% of remaining amount).

Yes. After the previous amount is fully settled and updated in the system, you can apply again.

Not available at the moment.

No. You need to finish the current one first.

Not available.

AECB (Al Etihad Credit Bureau) keeps records of payments in the UAE. Quick Cash payments are reported to AECB.

Pay all due amounts on time

Clear any missed or delayed payments

Keep your Huru Salary Account active

Extra charges may apply

Your AECB score may go down

You will receive reminders and follow-up calls

Future Quick Cash eligibility may be affected

You can apply if you meet the eligibility criteria shown in the app and your salary is coming regularly to your Huru Salary Account.

No. For safety reasons, only you must apply using your own Emirates ID and Huru app.

Yes, you can make a transfer from any bank account if your Huru balance is low.

Yes, the Huru app sends reminders so you don’t miss your due date.

You can contact us directly through:

Call: 048732999

LIVE chat inside the Huru app

Email: help@huru.co

It is a confirmation that you have no pending amount. You can request it in the Huru app. The fee is AED 10 and the letter is given immediately.